Please see the list of current ACO REACH CAHPS Materials in the table below.

Some survey materials have posting dates in 2022. These materials are unchanged and can be used for PY 2023.

If you have any questions about any of the materials, please email the Survey Coordination Team at acoreachcahps@rti.org.

PY2022 Survey Materials	English	Spanish
Quality Assurance Guidelines and Resource Documents
QAG PDF	3/22/2023	N/A
Patient Outreach Materials
Patient Waiting Room FAQs for ACOs	3/20/2023	3/20/2023
Questionnaire Files
Standards/New Entrants Questionnaire	3/20/2023	3/20/2023
High Needs Questionnaire	3/20/2023	3/20/2023
Optical Scan Instructions for both Questionnaires	6/17/2022	6/17/2022
Mailing Materials
Teaser Postcard	3/29/2022	N/A
First Survey Cover Letter	3/22/2023	3/22/2023
First Survey Mailing Envelope	3/29/2022	N/A
Facility Mailing Envelope for 1st & 2nd mailings	3/29/2022	N/A
Thank you/Reminder Postcard	3/29/2022	N/A
Second Survey Mailing Envelope	3/29/2022	N/A
Second Survey Cover Letter	3/22/2023	3/22/2023
Help Desk and Telephone Follow-up Materials
Vendor Helpdesk FAQs	3/20/2023	3/22/2023
CATI FAQs for Vendors	3/21/2023	3/21/2023
Telephone Interviewer Guidelines	3/22/2023	N/A
Standards/New Entrants Telephone Script	3/21/2023	3/28/2023
High Needs Telephone Script	3/21/2023	3/28/2023