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Survey Materials

Please see the list of current ACO REACH CAHPS Materials in the table below.

Some survey materials have posting dates in 2022 and 2023. These materials are unchanged and can be used for PY 2024.

If you have any questions about any of the materials, please email the Survey Coordination Team at acoreachcahps@rti.org.


PY2024 Survey Materials English Spanish
Quality Assurance Guidelines
and Resource Documents
   
QAG PDF
3/28/2024
N/A
Patient Outreach Materials    
Patient Waiting Room FAQs for ACOs
3/20/2023

3/20/2023
Questionnaire Files    
Standards/New Entrants Questionnaire
3/28/2024

3/28/2024
High Needs Questionnaire
5/24/2024

3/28/2024
Optical Scan Instructions for both Questionnaires
3/28/2024

3/28/2024
Mailing Materials    
First Survey Cover Letter
3/22/2023

3/22/2023
First Survey Mailing Envelope
3/29/2022
N/A
Facility Mailing Envelope for 1st & 2nd mailings
3/29/2022
N/A
Thank you/Reminder Postcard
3/29/2022
N/A
Second Survey Mailing Envelope
3/29/2022
N/A
Second Survey Cover Letter
3/28/2024

3/28/2024
Help Desk and Telephone
Follow-up Materials
   
Vendor Helpdesk FAQs
3/20/2023

3/22/2023
CATI FAQs for Vendors
3/21/2023

3/21/2023
Telephone Interviewer Guidelines
3/22/2023
N/A
Standards/New Entrants Telephone Script
7/2/2024

7/2/2024
High Needs Telephone Script
7/2/2024

7/2/2024