Approved Survey Vendors

CMS-Conditionally-Approved Survey Vendors
as of April 19, 2023

All organizations listed below are conditionally-approved ACO Realizing Equity, Access and Community Health Consumer Assessment of Healthcare Providers and Systems (ACO REACH CAHPS) Survey vendors. They have met the requirements for conducting the survey on behalf of REACH ACOs and successfully completed CMS' training and certification on the ACO REACH CAHPS procedures. Survey vendors with an asterisk (*) next to their name conduct both the Standard/New Entrant and High Needs surveys.

Please note this is not the final list of approved vendors for 2023. The final list of approved vendors will be available in June 2023. REACH ACOs should wait until the list is final, in June 2023, before completing the Vendor Authorization process on this website.

Medallia *
Patrick Colletta
3814 West Street, Suite 110
Cincinnati, OH 45227-3743
Tel: 513-821-6266
NRC Health *
Kylee Hasenauer
1245 Q Street
Lincoln, NE 68508
Tel: 800-388-4264
Press Ganey Associates *
Danielle Clark
1173 Ignition Dr.
South Bend, IN 46601
Tel: 800-232-8032
Professional Research Consultants, Inc *
Kelsey Hakes
11326 P Street
Omaha, NE 68137
Tel: 402-592-5656
SurveyVitals, A Qualtrics Company, LLC *
Lori Moshier
43000 West Nine Mile Road
Novi, MI 48375
Tel: 248-344-7572