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Approximately One Week Until the Start of 2024 ACO REACH CAHPS data collection!
folder_openOther Announcementscalendar_todayPosted August 30, 2024

Data collection for the ACO REACH CAHPS Survey begins September 9, 2024. CMS and the ACO REACH CAHPS Survey Coordination Team appreciate all the survey vendors’ hard work in preparing for this survey. A few reminders are below.

Survey vendors are reminded that they are required to provide their REACH ACO clients with their toll-free Help Desk phone number. This allows ACOs to provide the phone number to patients with survey-related questions. Additionally, some ACOs keep Patient Waiting Room FAQs in their offices, and ACOs opting to do so can write/print the vendors’ Help Desk number on the FAQs. The FAQs are located on the ACO REACH CAHPS website: https://acoreachcahps.org/Portals/0/SurveyMaterials/ACOREACHCAHPSWaitingRoomFAQsEnglish.pdf

https://acoreachcahps.org/Portals/0/SurveyMaterials/ACOREACHCAHPSWaitingRoomFAQsSpanish.pdf

Below are some key upcoming data collection dates:

Monday, September 9 – Start of mail data collection – 1st Questionnaire mailing

Tuesday, September 10 – Survey Vendor Help Desk opens

Monday, September 30 – Reminder/Thank you postcard mailing

Monday, October 7 – 1st interim data submission due from vendors

Tuesday, October 15 – 2nd Questionnaire mailing to non-respondents

October 2024 – January 2025 – ACO REACH CAHPS Survey Coordination Team conducts survey vendor site visits (more details regarding site visits will be sent in the coming weeks)

Tuesday, November 12 – Telephone (CATI) non-response follow-up begins

Monday, November 25 – 2nd interim data submission due from vendors

Friday, December 6 – End of mail and telephone data collection period

Monday, January 13 – Final data submission due from vendors

Please contact the ACO REACH CAHPS Coordination Team at acoreachcahps@rti.org or by calling the toll-free number 1-833-870-0486 if you have any questions.