ACO REACH CAHPS Survey Vendor Sample Files Will be Ready for Download on August 19, 2024
folder_openSample Downloadcalendar_todayPosted August 12, 2024
Sample files for the 2024 ACO REACH CAHPS Survey will be available Monday, August 19, 2024, for download on the ACO REACH CAHPS website by approved survey vendors who have been authorized by one or more REACH ACOs to collect and submit survey data on their behalf.
ACO REACH CAHPS Survey vendors will have until 11:59 PM Eastern Time (ET) on Wednesday, August 21, 2024, to download their sample file.
The ACO REACH CAHPS Survey Administrator (SA) from each survey vendor will receive an email notification from acoreachcahps@rti.org on August 19, 2024, with a link to the encrypted sample file. We will email the password only to the survey vendor’s Survey Administrator.
A “How to Download Sample File” document under the Quick Links box on the ACO REACH CAHPS website walks survey vendors step-by-step through the download process.
Vendors should also review Chapter 4 of the Quality Assurance Guidelines for more information about sample file protocols for ACO REACH CAHPS.
The sample file will be a Microsoft Excel spreadsheet containing contact information (information needed to administer the survey for each sampled beneficiary).
Carefully review your downloaded file to ensure:
- You have a sample for each authorized REACH ACO. A sample file will ONLY contain ACOs for which that vendor has been authorized by a client ACO.
- You do not have any ACOs in your sample file with whom you have NOT contracted. If you encounter this situation, notify the ACO REACH CAHPS Survey Coordination Team via email within 24 hours.
Please contact us if you have questions at acoreachahps@rti.org or call 1-833-870-0486.