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ACO REACH CAHPS Survey: Important Reminders for Survey Vendors
folder_openOther Announcementscalendar_todayPosted July 29, 2024

CMS and the ACO REACH CAHPS Survey Coordination Team are reminding survey vendors to complete the two tasks listed below no later than Friday, August 2, 2024

  1. All survey vendors must sign a new DUA for this project. DUAs for other CAHPS projects cannot be used for this project. If you have already completed this, thank you. Vendors should notify RTI when their DUA with CMS is complete by emailing their DUA confirmation from EPPE to the ACO REACH CAHPS Survey Coordination Team.
    1. If you need assistance with EPPE, please review the EPPE FAQs at https://www.cms.gov/Research-Statistics-Data-and-Systems/Computer-Data-and-Systems/Privacy/Downloads/EPPE_FAQ.PDF
    2. If you are unable to find the answer to your question, please contact the EPPE Help Desk at 844-EPPE-DUA (844-377-3382) or EPPE@cms.hhs.gov. If you have questions regarding general information or DUA policies, please contact datauseagreement@cms.hhs.gov.
    3. You can indicate to EPPE that the DUA is for this project.
      • COR: Emily Hickman
      • Official project/study name: Direct Contracting (DC) Kidney Care First (KCF) Comprehensive Kidney Care Contracting (CKCC) Models Program Analysis and Operational Support
      • Contract number: HHSM-500-2014-00037I/Task Order 75FCMC19F0004
  1. All survey vendors must check their Vendor Authorization Report to confirm the information below by Friday, August 2, 2024. This report is also located on your Vendor Dashboard once you are logged in. Please confirm that:
    1. All of your contracted ACOs have authorized you. Please note: you will only receive a sample for the ACOs that have authorized you.
    2. You do not have any ACOs in your report with whom you have NOT contracted. If you encounter this situation, notify the ACO REACH CAHPS Survey Coordination Team via email as soon as possible, so that we can assist you in working with that ACO for a resolution.

Please contact the ACO REACH CAHPS Coordination Team at acoreachcahps@rti.org or by calling the toll-free number (1-833-870-0486) if you have any questions.