Reminder that ACO REACH CAHPS Quality Assurance Plan (QAP) is due by May 9, 2024
folder_openQuality Assurance Plancalendar_todayPosted April 25, 2024

This is a reminder that training-approved survey vendors must submit their QAP for the ACO REACH CAHPS Survey no later than Thursday May 9, 2024.

Survey vendors must follow the format and required content provided in the online Model QAP Outline linked here:

For returning vendors: To ensure prompt review and acceptance of your QAP, please submit a tracked changes Word version, not a .pdf or other format, that shows only the revisions you have made since your previously approved QAP.

Remember that you must also update your online ACO REACH CAHPS Vendor Application if you have changed key staff and/or subcontractors, or other key information presented in your vendor application.

Please contact the ACO REACH CAHPS Survey Coordination Team at or call toll-free 1-833-870-0486 if you have any questions.