ACO REACH CAHPS Quality Assurance Plan (QAP) due by May 9, 2024
folder_openQuality Assurance Plancalendar_todayPosted April 12, 2024

Training-approved survey vendors for the ACO REACH CAHPS Survey must submit their Quality Assurance Plan (QAP) no later than Thursday, May 9, 2024.

Survey vendors must follow the format and required content provided in the online PY 2024 Model QAP Outline linked here:

Returning vendors: To ensure prompt review and acceptance of your QAP, please submit a tracked changes Word version (not a .pdf or other format) that shows only the revisions you have made since your previously approved QAP.

Remember that you must also update your online ACO REACH CAHPS Vendor Application Form if you have changed key personnel and/or subcontractors, or other key information presented in your approved vendor application.

Please contact the ACO REACH CAHPS Survey Coordination Team at or call toll-free 1-833-870-0486 if you have any questions.