Reminder to Register for PY 2024 Update to the ACO REACH CAHPS Survey Training April 10, 2024
folder_openTraining Informationcalendar_todayPosted March 28, 2024

This is a reminder that application-approved Survey Vendors who are returning to the ACO REACH CAHPS project must register for the PY 2024 Update to the Accountable Care Organization Realizing Equity, Access, and Community Health (ACO REACH) CAHPS Survey Vendor Webinar Training. The training will be held once as a live webinar training session on April 10, 2024, from 12 to 1:30 PM ET. The training agenda will be posted on the ACO REACH CAHPS website before training. Only staff from application-approved Survey Vendors are permitted to register for this training session. As a reminder, the application period has closed for PY 2024.

This Update training is mandatory for:

  • Key staff from returning vendors and subcontractors (those that were approved for the ACO REACH CAHPS Survey in PY 2023).

This Update training is optional for:

  • Other staff from new and returning vendors and subcontractors
    • Key staff from vendors and subcontractors new to the ACO REACH CAHPS Survey in PY 2024 must complete the PY 2024 Introduction to the ACO REACH CAHPS Survey Self-Paced Training.
    • For more information on the Introduction training, see the announcement posted to the ACO REACH CAHPS website on March 13, 2024.
  • Staff from REACH ACOs

Survey vendors must have their Survey Administrator/Project Manager pass a post-training certification exam. And for full approval, vendors must also submit a Quality Assurance Plan no later than May 9, 2024.

If you have questions, please contact the ACO REACH Survey Coordination Team at or call toll-free 1-833-870-0486.