Invited Vendors: 2024 ACO REACH CAHPS Survey Vendor Application Period Closes Soon
folder_openApplication Information & Minimum Business Requirementscalendar_todayPosted January 9, 2024

The survey vendor application period for ACO REACH CAHPS will close on January 16, 2024.

To apply to become an ACO REACH CAHPS Survey vendor, organizations must:

  • Meet all of the Minimum Survey Vendor Business Requirements at the time of application submission, including being approved for mixed mode (mail with telephone follow-up) by another CMS CAHPS survey.
    • Vendors who are currently operating remotely for any portion of their mail and/or telephone operations and wish to continue remote operations for ACO REACH CAHPS must submit an Exceptions Request Form (ERF) to CMMI for review for approval.
    • The online ERF form is available for organizations that have registered for vendor credentials. Submit the ERF after submitting the vendor application. The ERF is located under the "Vendors" tab once vendor applicants have logged into the ACO REACH CAHPS website.
  • Previously approved ACO REACH CAHPS survey vendors need only update their approved remote operations ERF if they have made changes to their remote operating protocols since it was last approved.
  • Complete and submit the application form by January 16, 2024.

For more details about ACO REACH CAHPS survey vendor responsibilities, please review the FAQs for Vendors, located in the Quick Links box on the Home Page. The FAQs for ACOs are also available there.

REACH ACOs will receive a list of fully approved ACO REACH CAHPS survey vendors no later than June 7, 2024.

Survey vendor applicants can contact the Survey Coordination Team at or call toll-free 1-833-870-0486.