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Post-Training Questions and Answers Summary Posted to ACO REACH CAHPS Website
folder_openTraining Informationcalendar_todayPosted May 7, 2024

Questions asked by participants during the 2024 Update to ACO REACH CAHPS Survey Vendor Webinar Training have been assembled in a summary document. Additionally, suggestions made by participants in the training evaluation from both the 2024 Introduction and 2024 Update trainings have been assembled in the document. CMS’ answers to questions and comments have been provided in the document. This summary document has been posted on the ACO REACH CAHPS website, under the Training Materials tab: https://acoreachcahps.org/Training/Training-Materials

Please contact the Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486 if you have any questions.

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Reminder that ACO REACH CAHPS Quality Assurance Plan (QAP) is due by May 9, 2024
folder_openQuality Assurance Plancalendar_todayPosted April 25, 2024

This is a reminder that training-approved survey vendors must submit their QAP for the ACO REACH CAHPS Survey no later than Thursday May 9, 2024.

Survey vendors must follow the format and required content provided in the online Model QAP Outline linked here: https://acoreachcahps.org/Vendors/Model-Quality-Assurance-Plan-QAP

For returning vendors: To ensure prompt review and acceptance of your QAP, please submit a tracked changes Word version, not a .pdf or other format, that shows only the revisions you have made since your previously approved QAP.

Remember that you must also update your online ACO REACH CAHPS Vendor Application if you have changed key staff and/or subcontractors, or other key information presented in your vendor application.

Please contact the ACO REACH CAHPS Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486 if you have any questions.

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Conditionally-Approved Vendors for ACO REACH CAHPS PY 2024 Posted on the ACO REACH CAHPS Survey Website
folder_openOther Announcementscalendar_todayPosted April 17, 2024

The names and contact information of vendors who completed their ACO REACH CAHPS training requirements are posted on the ACO REACH CAHPS website. The list is available here: https://acoreachcahps.org/General-Information/Approved-Survey-Vendors. CMS has notified REACH ACOs of this list.

Please contact the Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486 if you have any questions.

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ACO REACH CAHPS Quality Assurance Plan (QAP) due by May 9, 2024
folder_openQuality Assurance Plancalendar_todayPosted April 12, 2024

Training-approved survey vendors for the ACO REACH CAHPS Survey must submit their Quality Assurance Plan (QAP) no later than Thursday, May 9, 2024.

Survey vendors must follow the format and required content provided in the online PY 2024 Model QAP Outline linked here: https://acoreachcahps.org/Vendors/Model-Quality-Assurance-Plan-QAP.

Returning vendors: To ensure prompt review and acceptance of your QAP, please submit a tracked changes Word version (not a .pdf or other format) that shows only the revisions you have made since your previously approved QAP.

Remember that you must also update your online ACO REACH CAHPS Vendor Application Form if you have changed key personnel and/or subcontractors, or other key information presented in your approved vendor application.

Please contact the ACO REACH CAHPS Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486 if you have any questions.

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Reminder to Register for the PY 2024 Introduction to the ACO REACH CAHPS Survey Self-Paced Training, April 3 - 10, 2024
folder_openTraining Informationcalendar_todayPosted March 28, 2024

This is a reminder that application-approved Survey Vendors who are new to the ACO REACH CAHPS project must register for the PY 2024 Introduction to the Accountable Care Organization Realizing Equity, Access, and Community Health (ACO REACH) CAHPS Training. The training will be held in a self-paced format and will be available from April 3-10, 2024.

Note: On April 3rd all individuals who have registered for the Introduction Training Session on the ACO REACH CAHPS website will receive an email containing the webinar recording access instructions.

This Introduction training is mandatory for:

  • Key staff from vendors and subcontractors new to the ACO REACH CAHPS Survey in PY 2024.
  • New key staff from returning vendors and subcontractors (those that were approved for the ACO REACH CAHPS Survey in PY 2023).

This Introduction training is optional for:

  • Other staff from new and returning vendors and subcontractors
    • Returning key staff must attend the PY 2024 Update to the ACO REACH CAHPS Survey Webinar Training.
    • For more information on the Update training, see the announcement posted to the ACO REACH CAHPS website on March 13, 2024.
  • Staff from REACH ACOs

 

Survey vendors must have their Survey Administrator/Project Manager pass a post-training certification exam. And for full approval, vendors must also submit a Quality Assurance Plan no later than May 9, 2024.

https://acoreachcahps.org/Training/Registration-Form

If you have questions, please contact the ACO REACH Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486.

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Reminder to Register for PY 2024 Update to the ACO REACH CAHPS Survey Training April 10, 2024
folder_openTraining Informationcalendar_todayPosted March 28, 2024

This is a reminder that application-approved Survey Vendors who are returning to the ACO REACH CAHPS project must register for the PY 2024 Update to the Accountable Care Organization Realizing Equity, Access, and Community Health (ACO REACH) CAHPS Survey Vendor Webinar Training. The training will be held once as a live webinar training session on April 10, 2024, from 12 to 1:30 PM ET. The training agenda will be posted on the ACO REACH CAHPS website before training. Only staff from application-approved Survey Vendors are permitted to register for this training session. As a reminder, the application period has closed for PY 2024.

This Update training is mandatory for:

  • Key staff from returning vendors and subcontractors (those that were approved for the ACO REACH CAHPS Survey in PY 2023).

This Update training is optional for:

  • Other staff from new and returning vendors and subcontractors
    • Key staff from vendors and subcontractors new to the ACO REACH CAHPS Survey in PY 2024 must complete the PY 2024 Introduction to the ACO REACH CAHPS Survey Self-Paced Training.
    • For more information on the Introduction training, see the announcement posted to the ACO REACH CAHPS website on March 13, 2024.
  • Staff from REACH ACOs

Survey vendors must have their Survey Administrator/Project Manager pass a post-training certification exam. And for full approval, vendors must also submit a Quality Assurance Plan no later than May 9, 2024.

https://acoreachcahps.org/Training/Registration-Form

If you have questions, please contact the ACO REACH Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486.

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Registration Now Open for PY 2024 Update to the ACO REACH CAHPS Survey Training April 10, 2024
folder_openTraining Informationcalendar_todayPosted March 20, 2024

Registration is now open for the PY 2024 Update to the ACO REACH CAHPS Survey Vendor Webinar Training. The training will be held only once as a live webinar training session on April 10, 2024, from Noon to 1:30 PM ET. The training agenda will be posted on the ACO REACH CAHPS website at the end of March. Only staff from application-approved survey vendors are permitted to register for this training session. The application period has closed for PY 2024.

This Update training is mandatory for:

  • Key staff from returning vendors and subcontractors (those that were approved for the ACO REACH CAHPS Survey in PY 2023).

This Update training is optional for:

  • Other staff from new and returning vendors and subcontractors
    • Key staff from vendors and subcontractors new to the ACO REACH CAHPS Survey in PY 2024 must complete the PY 2024 Introduction to the ACO REACH CAHPS Survey Self-Paced Training.
    • For more information on the Introduction training, see the announcement posted to the ACO REACH CAHPS website on March 13, 2024.
  • Staff from REACH ACOs

 

Survey vendors must have their Survey Administrator/Project Manager pass a post-training certification exam. And for full approval, vendors must also submit a Quality Assurance Plan no later than May 9, 2024.

 

https://acoreachcahps.org/Training/Registration-Form

If you have questions, please contact the ACO REACH Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486.

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Registration Now Open for PY 2024 Introduction to the ACO REACH CAHPS Survey Self-Paced Training, April 3 - 10, 2024
folder_openTraining Informationcalendar_todayPosted March 20, 2024

Registration is now open for the PY 2024 Introduction to the Accountable Care Organization Realizing Equity, Access, and Community Health (ACO REACH) CAHPS Survey Vendor Training. The training will be held in a self-paced format and will be available from April 3-10, 2024. The training agenda will be posted on the ACO REACH CAHPS website at the end of March. Only staff from application-approved survey vendors are permitted to register for this training session. The application period has closed for PY 2024.

This Introduction training is mandatory for:

  • Key staff from vendors and subcontractors new to the ACO REACH CAHPS Survey in PY 2024.
  • New key staff from returning vendors and subcontractors (those that were approved for the ACO REACH CAHPS Survey in PY 2023).

This Introduction training is optional for:

  • Other staff from new and returning vendors and subcontractors
    • Returning key staff must attend the PY 2024 Update to the ACO REACH CAHPS Survey Webinar Training.
    • For more information on the Update training, see the announcement posted to the ACO REACH CAHPS website on March 13, 2024.
  • Staff from REACH ACOs 

Survey vendors must have their Survey Administrator/Project Manager pass a post-training certification exam. And for full approval, vendors must also submit a Quality Assurance Plan no later than May 9, 2024. 

https://acoreachcahps.org/Training/Registration-Form

 If you have questions, please contact the ACO REACH Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486.

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Registration Will Open In One Week for PY 2024 Update to the ACO REACH CAHPS Survey Training Session, April 10, 2024
folder_openTraining Informationcalendar_todayPosted March 13, 2024

Registration will open in one week for the PY 2024 Update to the ACO REACH CAHPS Survey Vendor Webinar Training. The training will be held only once as a live webinar training session on April 10, 2024, from Noon to 1:30 PM ET. The training agenda will be posted on the ACO REACH CAHPS website at the end of March. Only staff from application-approved survey vendors are permitted to register for this training session. The application period has closed for PY 2024.

This Update training is mandatory for:

  • Key staff from returning vendors and subcontractors (those that were approved for the ACO REACH CAHPS Survey in PY 2023).

This Update training is optional for:

  • Other staff from new and returning vendors and subcontractors
    • Key staff from vendors and subcontractors new to the ACO REACH CAHPS Survey in PY 2024 must complete the PY 2024 Introduction to the ACO REACH CAHPS Survey Self-Paced Training.
    • For more information on the Introduction training, see the announcement posted to the ACO REACH CAHPS website on March 13, 2024.
  • Staff from REACH ACOs

 

Survey vendors must have their Survey Administrator/Project Manager pass a post-training certification exam. And for full approval, vendors must also submit a Quality Assurance Plan no later than May 9, 2024.

 If you have questions, please contact the ACO REACH Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486.

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Registration Will Open In One Week for PY 2024 Introduction to the ACO REACH CAHPS Survey Self-Paced Training, April 3 - 10, 2024
folder_openTraining Informationcalendar_todayPosted March 13, 2024

Registration will open in one week for the PY 2024 Introduction to the Accountable Care Organization Realizing Equity, Access, and Community Health (ACO REACH) CAHPS Survey Vendor Training. The training will be held in a self-paced format and will be available from April 3-10, 2024. The training agenda will be posted on the ACO REACH CAHPS website at the end of March. Only staff from application-approved survey vendors are permitted to register for this training session. The application period has closed for PY 2024.

This Introduction training is mandatory for:

  • Key staff from vendors and subcontractors new to the ACO REACH CAHPS Survey in PY 2024.
  • New key staff from returning vendors and subcontractors (those that were approved for the ACO REACH CAHPS Survey in PY 2023).

This Introduction training is optional for:

  • Other staff from new and returning vendors and subcontractors
    • Returning key staff must attend the PY 2024 Update to the ACO REACH CAHPS Survey Webinar Training.
    • For more information on the Update training, see the announcement posted to the ACO REACH CAHPS website on March 13, 2024.
  • Staff from REACH ACOs

 

Survey vendors must have their Survey Administrator/Project Manager pass a post-training certification exam. And for full approval, vendors must also submit a Quality Assurance Plan no later than May 9, 2024.

 

If you have questions, please contact the ACO REACH Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486.

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