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ACO REACH CAHPS PY2023 Annual Quality Reports Publication Information
folder_openOther Announcementscalendar_todayPosted February 22, 2024

This announcement serves to inform PY 2023 ACO REACH CAHPS vendors that CMS will disseminate the PY2023 Annual Quality Report approximately July 2024. CMS will disseminate the report on the 4i portal. The Report includes information on all Model quality measures in 2023, including CAHPS. The CAHPS portion of the Annual Quality Report will contain the ACO’s de-identified individual survey results on all domains and all questions, as well as results at the overall ACO REACH CAHPS level. Please share this information with your client ACOs as needed.

Please contact the ACO REACH CAHPS Survey Coordination Team at acoreachcahps@rti.org or by calling the toll-free number 1-833-870-0486 if you have any questions. 

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PY 2024 ACO REACH CAHPS Survey Vendor Application Period Has Closed
folder_openOther Announcementscalendar_todayPosted January 17, 2024

The application to become a CAHPS survey vendor for Performance Year 2024 ACO REACH CAHPS has closed. If your organization has submitted an application, you will be contacted this month by the ACO REACH Survey Coordination Team. 

Please note that organizations interested in applying to become approved survey vendors for the PY2025 should check this website later this year for details about PY2025 survey vendor application requirements, since those requirements may change.

If you have questions, please contact the Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486.

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The ACO REACH CAHPS Final Data Submission for Performance Year 2023 deadline is TODAY
folder_openData Submissioncalendar_todayPosted January 16, 2024

The ACO REACH CAHPS final data submission for performance year (PY) 2023 deadline is TODAY, Tuesday January 16, 2024 

We thank the ACO REACH CAHPS survey vendors who have already submitted PY2023 final data files for their client REACH ACOs. If you have not yet submitted PY2023 final data files for your client REACH ACOs, please submit your file(s) by 11:59 PM ET today, January 16, 2024.  

Important Note: Since CMS will not accept any final files after today, January 16, 2024, please make sure you check your data submission reports today to verify that all your submitted files were accepted.  If needed, correct, and re-submit all files today.  

For information about data file preparation and submission processes, please review Chapter 7 of the ACO REACH CAHPS Quality Assurance Guidelines (QAG) Manual.

The ACO REACH CAHPS Survey Coordination Team will review all submitted files immediately after the deadline. We will run a series of edits on survey data to check for issues such as inconsistencies and patterns. Although CMS does not permit data submissions after the January 16, 2024 deadline, we will contact vendors with identified issues.

Please contact the ACO REACH CAHPS Survey Coordination Team at acoreachcahps@rti.org or by calling the toll-free number 1-833-870-0486 if you have any questions. 

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PY2024 Revision to ACO REACH CAHPS Survey Materials and Data Collection Protocol
folder_openSurvey Materialscalendar_todayPosted January 12, 2024

This announcement serves to inform survey vendors about revisions to Performance Year (PY) 2024 ACO REACH CAHPS survey materials and protocols. Based on feedback from our vendors, CMS has decided to remove the previously required teaser postcard mailing. The removal of the teaser postcard will allow survey vendors to devote an additional week to mail survey data collection. This change is reflected in the key dates and deadlines table on the ACO REACH CAHPS website home page and will also be highlighted in the ACO REACH CAHPS Survey Vendor Update Training in April 2024.

Please contact the Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486 if you have any questions.

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RTI International will be closed Monday, January 15, 2024
folder_openOther Announcementscalendar_todayPosted January 9, 2024

RTI International will be closed Monday, January 15, 2024, in observance of the Martin Luther King Junior Federal Holiday. The ACO REACH CAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries beginning on Tuesday, January 16, 2024.

Please contact the ACO REACH CAHPS Coordination Team at acoreachcahps@rti.org or by calling the toll-free number if you have any questions. 

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Invited Vendors: 2024 ACO REACH CAHPS Survey Vendor Application Period Closes Soon
folder_openApplication Information & Minimum Business Requirementscalendar_todayPosted January 9, 2024

The survey vendor application period for ACO REACH CAHPS will close on January 16, 2024.

To apply to become an ACO REACH CAHPS Survey vendor, organizations must:

  • Meet all of the Minimum Survey Vendor Business Requirements at the time of application submission, including being approved for mixed mode (mail with telephone follow-up) by another CMS CAHPS survey.
    • Vendors who are currently operating remotely for any portion of their mail and/or telephone operations and wish to continue remote operations for ACO REACH CAHPS must submit an Exceptions Request Form (ERF) to CMMI for review for approval.
    • The online ERF form is available for organizations that have registered for vendor credentials. Submit the ERF after submitting the vendor application. The ERF is located under the "Vendors" tab once vendor applicants have logged into the ACO REACH CAHPS website.
  • Previously approved ACO REACH CAHPS survey vendors need only update their approved remote operations ERF if they have made changes to their remote operating protocols since it was last approved.
  • Complete and submit the application form by January 16, 2024.

For more details about ACO REACH CAHPS survey vendor responsibilities, please review the FAQs for Vendors, located in the Quick Links box on the Home Page. The FAQs for ACOs are also available there.

REACH ACOs will receive a list of fully approved ACO REACH CAHPS survey vendors no later than June 7, 2024.

Survey vendor applicants can contact the Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486.

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RTI International will be closed Monday, January 1, 2024
folder_openOther Announcementscalendar_todayPosted December 27, 2023

RTI International will be closed Monday, January 1, 2024, for the New Year Holiday. The ACO REACH CAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries beginning on Tuesday, January 2, 2024.

Please contact the ACO REACH CAHPS Survey Coordination Team at acoreachcahps@rti.org or by calling the toll-free number if you have any questions. 

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The ACO REACH CAHPS Final Data Submission Window for Performance Year 2023 is now open through January 16, 2024
folder_openData Submissioncalendar_todayPosted December 18, 2023

The final data submission window for ACO REACH CAHPS Survey Performance Year (PY) 2023 is now open and will remain open through Tuesday January 16, 2024, 11:59 PM ET. We encourage vendors to submit their PY 2023 final data files as soon as possible.

Vendors are reminded to pay close attention to the feedback provided on their 2nd interim data submission and correct issues noted there, if any. In addition, vendors are encouraged to take advantage of the available resources which are key to successful data submissions: the XML file layout, the XML Schema File (XSD) and the Example XML File. Use the Schema Validation Tool once you have a complete XML file which you are ready to test by following the steps below:

  • Log in to your account on the ACO REACH CAHPS website: https://acoreachcahps.org
  • Select “Schema Validation Tool” from the Data Submission drop-down menu
  • Select the XML file you would like to validate
  • Click “Validate” to run the validation checks on your XML file. This application performs following checks:
  • Well-formed test: Is your XML file a properly formatted file?
  • Schema validation: Does your XML file match the ACO REACH CAHPS XSD Schema File?
  • Data element range checks: Do the values for your data elements fall within the acceptable ranges?

Once you choose your file and click on the “Validate” button, the system will provide an onscreen report that tells you that the file passed all checks or indicate the specific data elements in the file which have errors. You may adjust and re-run your XML files through the validation tool as many times as you like. Be aware that no data from the Schema Validation Tool is saved on the ACO REACH CAHPS website.

Important Note: Since CMS will not accept any final files after January 16, 2024, at 11:59 PM ET, please make sure you check your validation information and data submission reports to verify that all your submitted files were accepted. If necessary, correct and re-submit all files before the data submission deadline.

For information about data file preparation and submission processes, please review Chapter 7 of the ACO REACH CAHPS Quality Assurance Guidelines Manual. The full data collection schedule is also on the Home Page of the ACO REACH CAHPS website.

Please contact the ACO REACH CAHPS Survey Coordination Team at acoreachcahps@rti.org or by calling the toll-free number 1-833-870-0486 if you have any questions. 

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RTI International will be closed Monday, December 25, 2023
folder_openOther Announcementscalendar_todayPosted December 15, 2023

RTI International will be closed for the Holiday on Monday, December 25, 2023.  The ACO REACH CAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries beginning on Tuesday, December 26, 2023.

Please contact the ACO REACH CAHPS Survey Coordination Team at acoreachcahps@rti.org or by calling the toll-free number if you have any questions. 

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Survey Vendor Application has opened for ACO REACH CAHPS Survey for 2024
folder_openApplication Information & Minimum Business Requirementscalendar_todayPosted December 14, 2023

The application to become a CAHPS survey vendor for Performance Year (PY) 2024 ACO REACH CAHPS is now open and will remain open through January 16, 2024. Vendors who meet all of Minimum Survey Vendor Business Requirements at the time of application submission, including being approved for mixed mode (mail with telephone follow-up) by another CMS CAHPS survey, are invited to apply. Applications must be submitted by January 16, 2024.

New vendor applicants must follow the directions below to submit their application.

  • First, register for login credentials. Vendor Registration is located under the “Vendors” tab on the website to gain access to the private side of the website (https://acoreachcahps.org/).
  • Then, complete and submit an online Vendor Application. The Vendor Application is located on the Vendor Dashboard after logging in.

Vendors with a previously approved application do not need to create new login credentials, nor start a new application. To complete this task:

  • First, login with your current credentials.
  • Then, click on “Edit/View Vendor Application” on your Vendor Dashboard. You will be directed to your current vendor application, which you can review, and update based on any changes for PY 2024.

For more information about the ACO REACH CAHPS survey vendor responsibilities, please review the FAQs for Vendors located in the Quick Links box and the PY 2024 schedule located on the Home Page. REACH ACOs will receive a list of conditionally approved ACO REACH CAHPS survey vendors in April 2024 and fully approved survey vendors in June 2024.

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