Welcome to the official site of the GPDC and ACO REACH CAHPS Survey

Doctor and patient smiling.The CMS Center for Medicare & Medicaid Innovation (Innovation Center) is modifying and expanding the Global and Professional Direct Contracting Model and renaming the expanded Model ACO Realizing Equity, Access and Community Health (ACO REACH). CMS is fielding the ACO REACH CAHPS Survey in September 2023. The ACO REACH CAHPS Survey is designed to measure the experiences of Medicare FFS beneficiaries receiving care from REACH ACOs (formerly Direct Contracting Entities (DCEs)) participating in the Model. The ACO REACH CAHPS continues to be conducted for REACH ACOs by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the background of ACO REACH/GPDC Model, visit the About ACO REACH CAHPS page. For information about how to become an approved ACO REACH/GPDC CAHPS vendor, please click on the Vendor Application Process page under the "General Information" tab.

Viewers are encouraged to check this site regularly for updated information about the ACO REACH/GPDC CAHPS.

For REACH ACOs/DCEs: Contact the Model Helpdesk at or 1-888-734-6433.

For Survey Vendors and General Information, please contact or 1-833-870-0486.

For information about the availability of auxiliary aids and services, please visit:

Para información sobre esta encuesta o para hablar con alguien en español, por favor, comuníquese con el personal de coordinación de encuestas de ACO REACH CAHPS por correo electrónico a la dirección o puede llamar al número gratuito 1-833-870-0486.

ACO REACH CAHPS Survey – Performance Year 2023 Key Dates and Deadlines

Activity Date(s)
Vendor Application, Approval and Authorization
Survey vendor registration and application begins 12/15/2022
Survey vendor application period 12/15/2022 – 01/17/2023
ACO REACH CAHPS self-paced training for new-to-project vendors Approximately 04/04/2023 – 04/07/2023
ACO REACH CAHPS update training for returning vendors Approximately 04/04/2023
List of conditionally-approved ACO REACH CAHPS vendors is available on ACO REACH CAHPS website and disseminated to REACH ACOs 04/19/2023
Survey vendor Quality Assurance Plan submission deadline 05/11/23
List of fully-approved ACO REACH CAHPS vendors is available on ACO REACH CAHPS website and disseminated to REACH ACOs 06/09/23
REACH ACOs authorize a survey vendor for the PY2023 ACO REACH CAHPS Survey 06/09/23 – 08/07/23
Beneficiary Data Collection by Survey Vendors
Beneficiary sample downloaded by survey vendors 08/21/23
Teaser postcard mailed 09/11/23
Vendor Help Desk opens 09/12/23
1st questionnaire mailed 09/18/23
Reminder/Thank you postcard mailed 09/25/23
Non-response follow-up (2nd) questionnaire mailed 10/16/23
Telephone (CATI) non-response follow-up 11/13/23 – 12/08/23
Last day to receive questionnaires by mail 12/08/23
REACH ACOs can remove Waiting Room FAQs 12/08/23
Data Submission
1st interim data submission due date 10/10/23
2nd interim data submission due date 11/22/23
Final data submission due date 01/16/24