The CMS Center for Medicare & Medicaid Innovation (Innovation Center) is modifying and expanding the Global and Professional Direct Contracting Model and renaming the expanded Model ACO Realizing Equity, Access and Community Health (ACO REACH). CMS is fielding the ACO REACH CAHPS Survey in September 2023. The ACO REACH CAHPS Survey is designed to measure the experiences of Medicare FFS beneficiaries receiving care from REACH ACOs (formerly Direct Contracting Entities (DCEs)) participating in the Model. The ACO REACH CAHPS continues to be conducted for REACH ACOs by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the background of ACO REACH/GPDC Model, visit the About ACO REACH CAHPS page. For information about how to become an approved ACO REACH/GPDC CAHPS vendor, please click on the Vendor Application Process page under the "General Information" tab.

Viewers are encouraged to check this site regularly for updated information about the ACO REACH/GPDC CAHPS.

For REACH ACOs/DCEs: Contact the Model Helpdesk at ACOREACH@cms.hhs.gov or 1-888-734-6433.

For Survey Vendors and General Information, please contact acoreachcahps@rti.org or 1-833-870-0486.

For information about the availability of auxiliary aids and services, please visit: https://www.medicare.gov/about-us/accessibility-nondiscrimination-notice

Para información sobre esta encuesta o para hablar con alguien en español, por favor, comuníquese con el personal de coordinación de encuestas de ACO REACH CAHPS por correo electrónico a la dirección acoreachcahps@rti.org o puede llamar al número gratuito 1-833-870-0486.