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Welcome to the official site of the GPDC and ACO REACH CAHPS Survey

Doctor and patient smiling. The CMS Center for Medicare & Medicaid Innovation (Innovation Center) is modifying and expanding the Global and Professional Direct Contracting Model and renaming the expanded Model ACO Realizing Equity, Access and Community Health (ACO REACH). CMS is fielding the ACO REACH CAHPS Survey in September 2023. The ACO REACH CAHPS Survey is designed to measure the experiences of Medicare FFS beneficiaries receiving care from REACH ACOs (formerly Direct Contracting Entities (DCEs)) participating in the Model. The ACO REACH CAHPS continues to be conducted for REACH ACOs by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the background of ACO REACH/GPDC Model, visit the About ACO REACH CAHPS page. For information about how to become an approved ACO REACH/GPDC CAHPS vendor, please click on the Vendor Application Process page under the "General Information" tab.

Viewers are encouraged to check this site regularly for updated information about the ACO REACH/GPDC CAHPS.

For REACH ACOs/DCEs: Contact the Model Helpdesk at ACOREACH@cms.hhs.gov or 1-888-734-6433.

For Survey Vendors and General Information, please contact acoreachcahps@rti.org or 1-833-870-0486.

For information about the availability of auxiliary aids and services, please visit: https://www.medicare.gov/about-us/accessibility-nondiscrimination-notice

Para información sobre esta encuesta o para hablar con alguien en español, por favor, comuníquese con el personal de coordinación de encuestas de ACO REACH CAHPS por correo electrónico a la dirección acoreachcahps@rti.org o puede llamar al número gratuito 1-833-870-0486.

ACO REACH CAHPS Survey – Performance Year 2023 Key Dates and Deadlines

Activity	Date(s)
Vendor Application, Approval and Authorization
Survey vendor registration and application begins	12/15/2022
Survey vendor application period	12/15/2022 – 01/17/2023
ACO REACH CAHPS self-paced training for new-to-project vendors	Approximately 04/04/2023 – 04/07/2023
ACO REACH CAHPS update training for returning vendors	Approximately 04/04/2023
List of conditionally-approved ACO REACH CAHPS vendors is available on ACO REACH CAHPS website and disseminated to REACH ACOs	04/19/2023
Survey vendor Quality Assurance Plan submission deadline	05/11/23
List of fully-approved ACO REACH CAHPS vendors is available on ACO REACH CAHPS website and disseminated to REACH ACOs	06/09/23
REACH ACOs authorize a survey vendor for the PY2023 ACO REACH CAHPS Survey	06/09/23 – 08/07/23
Beneficiary Data Collection by Survey Vendors
Beneficiary sample downloaded by survey vendors	08/21/23
Teaser postcard mailed	09/11/23
Vendor Help Desk opens	09/12/23
1st questionnaire mailed	09/18/23
Reminder/Thank you postcard mailed	09/25/23
Non-response follow-up (2nd) questionnaire mailed	10/16/23
Telephone (CATI) non-response follow-up	11/13/23 – 12/08/23
Last day to receive questionnaires by mail	12/08/23
REACH ACOs can remove Waiting Room FAQs	12/08/23
Data Submission
1st interim data submission due date	10/10/23
2nd interim data submission due date	11/22/23
Final data submission due date	01/16/24

GPDC CAHPS Survey – Performance Year 2022 Key Dates and Deadlines

Activity	Date(s)
Vendor Application, Approval and Authorization
Survey vendor registration and application begins	01/05/22
Survey vendor application period	01/05/22 – 02/15/22
GPDC CAHPS Vendor training	04/04/22 – 04/05/22
Survey Vendor Quality Assurance Plan submission deadline	05/13/22
List of approved GPDC CAHPS vendors is available on GPDC CAHPS website and 4i Knowledge Library	06/10/22
DCEs authorize a survey vendor for the PY2022 GPDC CAHPS Survey	06/10/22 – 07/22/22
Patient sample downloaded by authorized survey vendors	08/23/22
Patient Data Collection by Survey Vendors
Sample files are posted to the GPDC CAHPS website for survey vendors	08/23/22
Teaser postcard mailing	09/12/22
Vendor Help Desk open	No later than 9/13/22
1st Questionnaire mailing	09/19/22
Reminder/Thank you postcard mailing	09/26/22
2nd Questionnaire mailing	10/17/22
Telephone (CATI) non-response follow-up	11/14/22 – 12/09/22
Data Submission
1st interim data submission due from vendors	10/10/22
2nd interim data submission due from vendors	11/28/22
Final data submission due from vendors	01/17/23