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Welcome to the official site of the GPDC CAHPS Survey

Doctor and patient smiling.The Global and Professional Direct Contracting Consumer Assessment of Healthcare Providers and Systems (GPDC CAHPS) is designed to measure the experiences of Medicare FFS beneficiaries receiving care from GPDC Entities (DCEs) participating in the GPDC Model. Beginning in 2022, the GPDC CAHPS is conducted for DCEs by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the background and requirements of GPDC CAHPS visit the About GPDC CAHPS page. For information about how to become an approved GPDC CAHPS vendor, please click on the Vendor Application Process link under the "General Information" tab above.

Viewers are encouraged to check this site, which is the official website for the GPDC CAHPS, regularly for updated information about the GPDC CAHPS.

For DCEs: Contact GPDC Model Helpdesk at DPC@cms.hhs.gov or 1-888-734-6433.

For Survey Vendors and General Information, please contact gpdccahps@rti.org or 1-833-870-0486.

For information about the availability of auxiliary aids and services, please visit: https://www.medicare.gov/about-us/accessibility-nondiscrimination-notice

Para información sobre esta encuesta o para hablar con alguien en español, por favor, comuníquese con el personal de coordinación de encuestas de GPDC CAHPS por correo electrónico a la dirección gpdccahps@rti.org  o puede llamar al número gratuito 1-833-870-0486.

GPDC CAHPS Survey – Performance Year 2022 Key Dates and Deadlines

Activity Date(s)
Vendor Application, Approval and Authorization
Survey vendor registration and application begins 01/05/22
Survey vendor application period 01/05/22 – 02/15/22
GPDC CAHPS Vendor training 04/04/22 – 04/05/22
Survey Vendor Quality Assurance Plan submission deadline 05/13/22
List of approved GPDC CAHPS vendors is available on GPDC CAHPS website and 4i Knowledge Library 06/10/22
DCEs authorize a survey vendor for the PY2022 GPDC CAHPS Survey 06/10/22 – 07/22/22
Patient sample downloaded by authorized survey vendors 08/23/22
Patient Data Collection by Survey Vendors
Sample files are posted to the GPDC CAHPS website for survey vendors 08/23/22
Teaser postcard mailing 09/12/22
Vendor Help Desk open 09/12/22
1st Questionnaire mailing 09/19/22
Reminder/Thank you postcard mailing 09/26/22
2nd Questionnaire mailing 10/17/22
Telephone (CATI) non-response follow-up 11/15/22 – 12/09/22
Data Submission
1st interim data submission due from vendors 10/10/22
2nd interim data submission due from vendors 11/28/22
Final data submission due from vendors 01/16/23

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