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Welcome to the official site of the ACO REACH CAHPS Survey

Doctor and patient smiling.The ACO Realizing Equity, Access and Community Health (ACO REACH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey is designed to measure the experiences of Medicare FFS beneficiaries receiving care from REACH Accountable Care Organizations (ACOs) participating in the ACO REACH Model. The ACO REACH CAHPS is conducted for REACH ACOs by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the background of the ACO REACH (formerly Direct Contracting) Model, visit the About ACO REACH CAHPS page. For information about how to become an approved ACO REACH CAHPS vendor, please click on the Vendor Application Process page under the "General Information" tab.

Viewers are encouraged to check this site regularly for updated information about the ACO REACH CAHPS.

For REACH ACOs: Contact the Model Helpdesk at ACOREACH@cms.hhs.gov or 1-888-734-6433.

For Survey Vendors and General Information, please contact acoreachcahps@rti.org or 1-833-870-0486.

For information about the availability of auxiliary aids and services, please visit: https://www.medicare.gov/about-us/accessibility-nondiscrimination-notice

Para información sobre esta encuesta o para hablar con alguien en español, por favor, comuníquese con el personal de coordinación de encuestas de ACO REACH CAHPS por correo electrónico a la dirección acoreachcahps@rti.org o puede llamar al número gratuito 1-833-870-0486.

ACO REACH CAHPS Survey – Performance Year 2024 Key Dates and Deadlines

Activity Date(s)
Vendor Application, Approval and Authorization
Survey vendor registration and application begins 12/14/2023
Survey vendor application period 12/14/2023 – 1/16/2024
ACO REACH CAHPS self-paced training for new-to-project vendors 4/3/2024 – 4/10/2024
ACO REACH CAHPS update training for returning vendors 4/10/2024
List of conditionally-approved ACO REACH CAHPS vendors is available on ACO REACH CAHPS website and disseminated to REACH ACOs 4/17/2024
Survey vendor Quality Assurance Plan submission deadline 5/9/2024
List of fully-approved ACO REACH CAHPS vendors is available on ACO REACH CAHPS website and disseminated to REACH ACOs 6/7/2024
REACH ACOs authorize a survey vendor for the PY2024 ACO REACH CAHPS Survey 6/7/2024 – 8/2/2024
Beneficiary Data Collection by Survey Vendors
Beneficiary sample downloaded by survey vendors 8/19/2024
1st questionnaire mailed 9/9/2024
Vendor Help Desk opens 9/10/2024
Reminder/Thank you postcard mailed 9/30/2024
Non-response follow-up (2nd) questionnaire mailed 10/15/2024
Telephone (CATI) non-response follow-up 11/12/2024 – 12/6/2024
Last day to receive questionnaires by mail 12/6/2024
REACH ACOs can remove Waiting Room FAQs 12/6/2024
Data Submission
1st interim data submission due date 10/7/2024
2nd interim data submission due date 11/25/2024
Final data submission due date 1/13/2025