Survey Vendor Application is open for ACO REACH CAHPS Survey for 2025
folder_openApplication Information & Minimum Business Requirementscalendar_todayPosted December 16, 2024

The application to become a CAHPS survey vendor for the Performance Year (PY) 2025 ACO REACH CAHPS is now open and will remain open through January 21, 2025. Vendors who meet all of the Minimum Survey Vendor Business Requirements at the time of application submission, including being approved for mixed mode (mail with telephone follow-up) by another CMS CAHPS survey, are invited to apply. Applications must be submitted by January 21, 2025.

New vendor applicants must follow the directions below to submit their application.

• First, register for login credentials. Vendor Registration is located under the “Vendors” tab on the website to gain access to the private side of the website (https://acoreachcahps.org/).
• Then, complete and submit an online Vendor Application. The Vendor Application is located on the Vendor Dashboard after logging in.

Vendors with a previously approved application do not need to create new login credentials, nor start a new application. To complete this task:

• First, login with your current credentials.
• Then, click on “Edit/View Vendor Application” on your Vendor Dashboard. You will be directed to your current vendor application, which you can review, and update based on any changes for PY 2025.
• Even if you have no changes to your vendor application, please review all parts, update part 7 (date and sections updated), and submit the application.

For more information about the ACO REACH CAHPS survey vendor responsibilities, please review the FAQs for Vendors located in the Quick Links box of the website and the PY 2025 schedule located on the home page. REACH ACOs will receive a list of conditionally approved ACO REACH CAHPS survey vendors in April 2025 and fully approved survey vendors in June 2025.