ACO REACH CAHPS PY 2024 Survey Vendor Authorization Deadline is in one week, on Friday, August 2, 2024
folder_openOther Announcementscalendar_todayPosted July 26, 2024

This announcement serves as a reminder that the deadline for REACH ACOs to authorize their approved ACO REACH CAHPS survey vendors is Friday, August 2, 2024. Vendors can access their website "Survey Vendor Authorization Report" to see the list of the REACH ACOs who have authorized them.

Please note: CMS requires REACH ACOs and their survey vendors to have a formal contract and executed HIPAA Business Associate Agreement (BAA). These materials do not need to be uploaded to the ACO REACH CAHPS website.

To assist REACH ACOs in completing their authorization tasks, four "How To" documents are posted under the Quick Links box on the ACO REACH CAHPS website. These documents contain step-by-step instructions and website screenshots. Please note that although the screenshots are from the PY 2022 GPDC CAHPS website, the directions remain the same.

1. How To Register as Survey Administrator
2. How To Register, Edit, or Remove Backup Users
3. How To Authorize a Survey Vendor
4. How To Delete a Survey Vendor Authorization

Please contact the ACO REACH CAHPS Survey Coordination Team at acoreachcahps@rti.org or call toll-free 1-833-870-0486 if you have any questions.